Delivery & Returns

Christmas & New Years Delivery

Standard Delivery

Christmas Delivery - Order pre 1pm on the 19th December or before for delivery in time for Christmas. 

Next day delivery will not be available after 19th December until 27th December. 

Please note that no deliveries will take place on Bank Holidays.

We would Like to take this opportunity to wish you all a wonderful Christmas & Happy New Year, thank you for your custom. 

Guaranteed Next Working Day Delivery Information  -  (Please see above information during the Christmas period)

All orders made Monday to Thursday before 13:00 will be delivered the next working dayOrders received after 13:00 on a Thursday will be sent out on Friday for a Monday delivery. Any orders placed after 13:00 on Friday; and any orders received Saturday and Sunday, will be dispatched Monday for a Tuesday delivery.

How long will my order take?

We try our hardest to get your order to you within 2 working days. We ask that you please also make reasonable allowance for orders placed over weekends and during public holidays.

Where is my order?

If you have not received your order within 5 working days, we recommend that you check with your local Royal Mail sorting office before contacting customer service, as unfortunately calling cards are not always left.

To locate your local Royal Mail delivery office please go to: or call them directly on 08457 740740

If Royal Mail cannot locate your order please e-mail our customer care team at, stating your full name, order date and if possible your order reference number or call the customer care team

What if there is an incorrect or missing item on my order?

If there is an item missing from your order, please contact us via or alternatively call our customer care team on 0844 800 7661.

If you have received an incorrect item then please return it to us and we will send out the correct item out immediately.

Please return the item with a copy of your order confirmation, covering letter and receipt of postage (which we will reimburse you with) to:

Natalie Roche Limited
Unit A1, Lingard Court,
Lingard Lane,

Natalie Roche Limited strongly advise that all returns are sent via a method of recorded delivery in order to ensure safe receipt. We cannot be held responsible for any undelivered items.

I want to return an item

You have the right to cancel your order at any time up to 7 days after the delivery date, if it is new, unused, unopened and in a re-saleable condition.

If the products have already been posted to you, you must return the products to us at the time of cancellation and we will credit your credit or debit card with the price of the products within 30 days beginning with the day on which notice of cancellation was given. You should return products with a cover note which includes your full name, e-mail address, and an order reference number (without this we will not be able to process the refund) to:

Natalie Roche Limited
Unit A1, Lingard Court,
Lingard Lane,

Please note we endeavour to replace any faulty items without delay.

Have you received my return?

Please allow us up to 14 working days to process your return and refund your credit/debit card. Please make sure you send all returns via recorded/special delivery. Please note that all items are your responsibility until we receive them back. To check whether we received the item (s), please contact the carrier with the reference number they provided to you.

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